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Waiting For NHS Treatment

Using the link below, you can download a helpful guide on what to expect if you are waiting for NHS treatment.

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Unacceptable Actions Policy

We would kindly ask all patients to be aware of our unacceptable actions policy.

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Minor Injuries in Hawick

The Minor Injuries Unit is currently suspended until further notice. If you need health advice or treatment for non-life threatening conditions, please call NHS 24 on 111 and they will signpost you to the right place to get the advice or care you need. If it is an emergency, you should call 999 or attend the Emergency Department at the BGH.

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Hello, and a very warm welcome to the official

site for Mairches Medical Practice (Hawick & Galashiels).

At Mairches Medical Practice, our top priority is simple: To provide excellent care to all of our patients.

If you need an urgent on the day appointment you will see one of our Advanced Nurse Practitioners (ANPs). The ANP team is supported each day by our duty doctor. If you would rather book an appointment with a GP you can still do so at reception but this will be their next available routine appointment.

We are working constantly on improving our processes and utilising technology and any other means available to us to communicate those with you. We welcome any constructive feedback that will help us improve ourselves.

Practice news

and keeping up-to-date

Patients can keep up-to-date with the latest practice news in our news section. This will keep patients informed about practice holidays, staffing changes as well as annual vaccinations and Covid info. You can follow the practice on our Facebook page.

Important Notice

Unacceptable Actions Policy

Unacceptable Actions Policy The practice believes that complaints have a right to be heard, understood…
Patient Info

Important Practice Update

O’Connell Street Medical Practice O’Connell Street Medical Practice, Ellwyn Medical Practice and Glenfield Medical Practice…

Important Information

Between 6pm and 8am Monday to Friday, over weekends (from Friday 6pm to Monday 8am) and some NHS Borders designated Public Holidays the surgery will be closed.

Provision of Out of Hours cover is the responsibility of NHS Borders.

If you require medical advice at these times, please call NHS24 on 111 (freephone). (This number is also given on the practice’s answer machine).

A receptionist in the emergency call centre will answer your call and either:-

1) Arrange for you to speak to a doctor or nurse.
2) Invite you to attend the centre to be seen by a clinician.
3) Arrange a home visit if you are too ill to visit the centre.

Limited personal information (Emergency Care Summary) is made available to the Out of Hours doctors. Your information will only be accessed if you give permission to the doctor at the time of your treatment.

Further advice and information can be obtained from

NHS24 on 111 (freephone) or at nhs24.com

NHS Inform at nhsinform.scot

In case you require immediate medical attention please dial 999